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Email Management (EMM) Certificate Program
Course Description
The Email Management (EMM) Certificate Program consists of three training programs taken in any order, or a 4 day Master class covering all EMM topics. Some of the programs are available exclusively as highly interactive onsite training classes while others may be taken online. Each online module within a program lasts approximately 60 minutes.
The EMM Strategy Workshop (Why EMM?)
(1 day training class)
The EMM Strategy Workshop covers the business drivers for more effective email management, roles and responsibilities, policies and procedures, and strategies for email management.
Learn:
- Business drivers for more effective email management
- Roles and responsibilities
- Policies and procedures
- Strategies for email management
The EMM Practitioner program (What is EMM?)
(10 online modules or 2 day training class)
The EMM Practitioner program covers the concepts and technologies of email management, such as classification, retention, governance, security, archiving, backup, tools and technologies.
Learn:
- How email works
- What email management is
- Managing the inbox
- Email messaging applications and clients
- Remote and mobile email access
- Capturing and managing messages, attachments, and metadata
- Email classification including autoclassification
- Effective email governance
- Email security
- Email management tools and technologies
- Email achival approaches
- Email and ECM
Download the EMM Practitioner Product Sheet
Become an AIIM EMM Practitioner (EMMp) after passing the online exam.
The EMM Specialist program (How to implement EMM?)
(10 online modules or 2 day training class)
The EMM Specialist program covers global best practices for implementing solutions for email management as well as advanced email topics, such as how to identify requirements, develop an email policy, implement a solution, and alternatives to email such as instant messaging, wikis, and feeds.
Learn:
- How to develop a business case for email management
- Defining the problem and planning the project
- Building the right project team
- Developing the email policy
- Identifying and gathering requirements for email management
- Implementing the solution
- Long-term preservation of messages, attachments, metadata
- Email and discovery
- Instant Messaging
- Blogs, wikis, and RSS feeds as alternatives to email
- Web-based commercial email
Download the EMM Specialist Product Sheet
Become an AIIM EMM Specialist (EMMs) after passing the online exam.
The EMM Master program (Putting it all together)
(4 day training class)
The EMM Master Certificate Program comprises the main elements from the above strategic workshop and certificate programs in addition to a case study exercise. The course provides complete coverage of information organization and access for professionals working in both the public and private sector.
Learn:
- Participants will use their newly gained knowledge to plan, design, and implement an EMM project based on case study exercises and expertise learned from the Strategic, Practitioner, and Specialist Course programs.
Download the EMM Master Product Sheet
Become an AIIM EMM Master (EMMm) after passing the online exam and case exercise.
EMM Master Preparation Workshop
- for people that already have both the EMM Practitioner and Specialist designations
(2 day training class)
The EMM Master Preparation Workshop is a highly interactive workshop that enables you to learn, share and discuss global best practices for EMM. The course provides a summary of the main elements from the Strategic, Practitioner and Specialist training courses in addition to additional information, exercises and case studies.
- This workshop is for people that already have both the EMM Practitioner and Specialist designations.
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