Enterprise Content Management (ECM) Certificate Program

Course Description

The Enterprise Content Management Certificate Program (ECM) consists of a Strategy track, a Practitioner track, a Specialist track, and a Master track.

The ECM Strategy onsite workshop is only available on request to organisations that need to brief executives or users about the expected benefits, steps and resources for implementing ECM.

The ECM Practitioner track covers concepts and technologies for ECM, and is available as an online or classroom training course leading to a Practitioner designation. It also incorporates the main elements from the ECM Strategy track, and we recommend that you start with this program or the 4 day Master track. Each online module within a program lasts approximately 60 minutes.

The ECM Specialist track covers global best practices for implementing ECM, and is available as an online or classroom training course leading to a Specialist designation. It builds on the Practitioner track, which is why we recommend you first take the Practitioner course. Each online module within a program lasts approximately 60 minutes.

The ECM Master track provides you with a thorough understanding of ECM, with the main elements from all of the above training tracks, in addition to case study exercises. It is only available as a classroom training course.

The ECM Strategy workshop (Why ECM?)

(1 day executive awareness workshop)

The new and improved ECM Strategy workshop provides you with the knowledge to gain ownership and support by senior executives.

Learn:

• Introduction to ECM

• ECM technology components and functionality

• Business benefits of ECM

• Linking ECM to business strategy and KPIs

• Value of taxonomies, metadata and security model

• Market trends and options

• Departmental vs enterprise; platforms vs solutions

• Overview of preferred approaches and best practices for implementing ECM

Download the ECM Strategy Product Sheet

The ECM Practitioner program (What is ECM?)

(11 online modules or 2 day training class)

The new and improved ECM Practitioner program covers strategies, methods and tools for managing content. The course covers ECM technologies and their business benefits, but also how to plan ECM with an information architecture, metadata and taxonomies. The new course also includes changes in the vendor landscape; increased focus on imaging and recognition; process improvement and automation; impact of Web 2.0; and new best practices and standards.

Learn:

• Business benefits of ECM

• ECM technologies such as document management, imaging, records management, workflow, web content management and collaboration

• Preferred approaches, platforms vs solutions, enterprise vs departmental

• Information architecture, interopability, and integration

• Sources of information and appropriate capture and migration mechanisms

• Metadata and indexing

• Types of taxonomies and their value

• Ontologies and folksonomies

• Different levels of access control and security

• Process improvements and automation

• Search and retrieval technologies

• Different ways of delivering information and content to employees, partners and customers

• Existing and emerging trends such as Web 2.0, SaaS, and Open Source

Download the ECM Practitioner Elearning Product Sheet

Download the ECM Practitioner Classroom Product Sheet

Become an AIIM ECM Practitioner (ECMp) after passing the online exam.

The ECM Specialist program (How to implement ECM?)

(10 online modules or 2 day training class)

The new and improved ECM Specialist program covers global best practices for implementing ECM using the open methodology MIKE2. The course covers how to develop an ECM strategy or blueprint, how to identify and prioritise the business requirements for ECM, how to develop and define the technology requirements for ECM, how to build an ECM roadmap and prioritise projects based on the blueprint, how to develop, test and train, and how to deploy, operate and close-out an ECM implementation. The course also covers how to design a taxonomy, metadata, and security model, but we recommend that you take the ECM Practitioner course before starting the ECM Specialist course.

Learn:

• How to link the ECM initiative to business strategy and KPIs
• How to develop an ECM program charter and business case
• How to plan the implementation of ECM according to the open methodology MIKE2
• How to identify and prioritise the business requirements for ECM
• How to develop and define the technology requirements for ECM
• How to meld the technology requirements with the business requirements to finalize the ECM blueprint
• How to build an ECM roadmap and prioritise projects based on the blueprint
• How to design a taxonomy, metadata, and security model
• How to identify new roles, responsibilities, and the organisational structure necessary to provide governance and management
• How to develop, test and train
• How to deploy, operate and close-out an ECM implementation
• Global best practices for change management

Download the ECM Specialist Elearning Product Sheet

Download the ECM Specialist Classroom Product Sheet

Become an AIIM ECM Specialist (ECMs) after passing the online exam.

The ECM Master program (Putting it all together)

(4 day training class)

The ECM Master Certificate Program comprises the main elements from the above strategic workshop and certificate programs in addition to a case study exercise. The course provides complete coverage of enteprise content management for professionals working in both the public and private sector.

Learn:

• Participants will use their newly gained knowledge to plan, design, and implement an ECM project based on case study exercises and expertise learned from the Strategic, Practitioner, and Specialist Course programs.

Download the ECM Master Classroom Product Sheet

Become an AIIM ECM Master (ECMm) after passing the online exam and case exercise.

ECM Master Preparation Workshop

- for people that already have both the ECM Practitioner and Specialist designations

(2 day training class)

The ECM Master Preparation Workshop is a highly interactive workshop that enables you to learn, share and discuss global best practices for ECM. The course provides a summary of the main elements from the Strategic, Practitioner and Specialist training courses in addition to additional information, exercises and case studies.

Download the ECM Master Preparation Workshop Product Sheet

• This workshop is for people that already have both the ECM Practitioner and Specialist designations.